Halo Support

Request Halo Help

Severity	Urgent	Important
Description	An urgent problem prevents you from running your business easily (or at least without major inconvenience). These problems must be resolved ASAP!	An important problem won't shut you down, but it needs to be resolved within 24 hours.
Example	Your terminal isn't working.	You're not sure how to run a report.
How to get help	Call: 1.888.778 HALO (4256)	Request Halo Support by filling out the form above OR Call: 1.888.778 HALO (4256)

Time

Urgent

Important

7am-7pm

We'll try to answer your call with a live person.

If you leave a message and state that the issue is urgent, we'll treat it that way.

We'll try to answer your call with a live person.

If we're helping customers with urgent problems, we'll call you back as soon as humanly possible.

If you email your request, we'll likely get back to you via email as well.

7pm-7am

Leave a voicemail with a number where you can be reached and we'll call you back.

Typically this happens within 15 minutes

Leave a voicemail with a number or email where you can be reached.

We'll get back to you the morning of the next business day by email or a phone call.

Be sure to take a look at our collection of self-help resources. The answer you're looking for might be just a click away.

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