Halo™ Community

The Halo Community represents a significant turning point in the restaurant industry. When you sign up for Halo, you become a member of the Halo Community of restaurateurs which includes POS systems support. Through the community, you can maximize your Halo experience, contribute to your businesses growth and development, discuss best practices and anonymously compare your performance against other Halo users.

Halo is more than a Restaurant POS Computer System; it is a venue and forum for you to learn and grow.

Implementation and Training: Halo POS is smooth

Halo's restaurant point of sale systems implementation and training process ensures that your business is up and running on Halo quickly and easily with almost no disruption to your operations.

The Halo Implementation Team works with you to prepare your location and configure Halo restaurant POS for your specific business needs so that Halo arrives at your door plug and play. All you need to do is unpack the box, plug it in and begin training.

Halo is simple and intuitive to use. Training is delivered by our professionals to your staff via on-line web sessions. You and your staff can also take advantage of on-demand tutorials, searchable reference guides and on-line best practices sessions for complete POS system support. Setting up your restaurant POS system has never been so easy.

POS System Support: Halo is always on

Halo is committed to providing you with the personalized help you need - when you need it. That's why we include our industry leading POS system support with every Halo subscription.

Halo Community Support works on your time. We understand the expectations your dining guests have for the service you provide as a restaurateur. They want your servers to be responsive, knowledgeable and available. Your expectations of POS support should be no different. As such, Halo provides around the clock support for your restaurant point of sale system, 24 hours a day, 7 days a week, 365 days a year.

Every day our support promise to you is:

- Call pick-up within 40 seconds during normal business hours, 90% of the time
- Case resolution with 24 hours, 95% of the time
- Guaranteed 30 minute response time
- Hot-swap program: Hardware replacement the next business day (included in monthly subscription fee)

Halo Community Zata Report: Halo lets me know where I stand

The Halo Community Zata Report allows you to turn your S.M.A.R.T. information and sales intelligence into knowledge. By incorporating Zata's unique benchmarking capabilities into the Halo Enterprise Manager, customers now have the unique ability to measure their performance against other Halo users.

The Halo Community Zata Report enables you to measure your change in net revenues, customer counts, and menu prices against the entire Halo Community of users for any given date range. The information is calculated automatically and delivered to you on-demand via the Web. Now, you can immediately see how you compare to a broad sample of food service operations across North America. Never before have restaurant operators been able to accurately measure themselves against the market to get a true and relevant perspective of their performance.

Benchmarking is critical to measuring the real impact of marketing investments and other strategic decisions, and to simply understand the true market relevance of any measured increases or decreases in the success of your business. The Halo Community Zata Report answers the question, "is it just me or is everyone else experiencing the same market influences?"

Customer Advocacy Council: Halo understands me

To ensure that Halo continues to develop in ways that benefit our customers, Halo members are invited to participate in the Customer Advocacy Council process. The council meets regularly to discuss business challenges and opportunities facing Halo customers and how Halo can be improved to help address these needs. The Customer Advocacy Council is also a forum for restaurateurs and retailers from across North American to discuss best practices, industry trends and learn for each other.